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| Microsoft to make Dynamics 365 Marketing a part of D365 Customer Insights New pricing and licensing for the combined offering; Transition from outbound to real-time marketing continues.
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| Beyond Bank Implements AI-Driven Chatbot and Voice Biometrics for Improved Customer ... ... center solution and Microsoft Dynamics CRM as the central hub for customer data. The integration of Genesys with the CRM allows all customer ...
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