Minggu, 01 Februari 2015

Navigator | Selecting Superior Performers

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Roadmap to Improved Customer Service and Employee Engagement

Many chief executives and corporate boards recognize they need to alter or even drastically reshape their corporate culture, but few follow through and benefit from the successful transformation they envisioned. But a recent Chart Your Course International project led by Greg Smith and Patricio Porras not only achieved success for Riverside Auto Group but outlined a blueprint that virtually every company can follow when trying to change its culture.

Enabling Decision Making In Others

Business owners and upper management have tremendous opportunities to train their staff for success. A company can only be as successful as those working for it. When you have well trained staff, that are capable decision makers, you can be confident that your business will grow.

Enabling Decision Making in Others

There are guidelines that you want to put in place in your business for employees. However, there are many things that happen in the day to day which require your staff to think quickly and make good decisions. You will not be successful if you micromanage everything in the company.

Being a leader requires you to help others excel in their jobs by providing them with the resources they need to make good decisions.

Give Team Members Guidance

Allowing your team to make decisions does not mean that you shouldn't give a lot of guidance to them. Here are a few ways you can provide your staff guidance:

Have clearly defined values - your company values should be used as a decision making guideline. Values that provide positive emotions will affect behavior and influence positive decision making. Ideally if your values are well defined and understood by everyone, decisions would be congruent amongst team members.

Let them shadow you - in situations where you need your team to make confident choices, they need to shadow you. When your employees are able to see the way you make choices in these instances, they will be able to have the confidence to strike out on their own.

Stand back while they lead - once your shadow has had a chance to see you in action, it is their turn to take the lead. Give your protégé the chance to make decisions with you as the safety net. Not only does this build their confidence in themselves, but you can feel certain they will make the right choices when on their own.

Establish Perimeters - when you feel your employee is capable of making good choices, you should establish perimeters. Give them free reign in certain areas to decide.

Back them up - after decisions have been made by your team, be sure to back up the choice they made. If you didn't agree with the choice, give further guidance out of hearing range of others.

Breeding team members that are confident in themselves and feel they have your backing, will help you and your company be more successful. t 

If you have any questions about this article, or how we can help you develop decision makers contact us today! 

~ Written by Gary Sorrell, Sorrell Associates, LLC. Copyright protected worldwide. All rights reserved.

 

Selecting Superior Performers
Hiring a new employee can be a difficult task for most business owners. You aren't sure if the candidates you are looking at will be superior performers. There are some ways you can take the guess work out of finding an employee that is the right fit for your business.


 
Clearly Understand The Position

Before you can hire someone that will meet the needs of your business, you must first identify what those needs are. Hiring a superior performer for a position requires a well-defined job description. 

You have to identify exactly what you need the employee to do for your business. If you do not, then you will not be able to find an individual that will perform at a top level. A fuzzy expectation leads to hiring people that are not equipped to handle the job.

People that do not feel confident in their abilities will not apply for positions that have job descriptions that intimidate them. You will weed out a lot of unnecessary resumes by developing a description with specific qualifications.

When you receive resumes, you can compare the candidate's experience with your job description. If they do not meet those expectations, you will not waste an interview.

Develop A Plan For The Interview

Interviews can be a tricky part of the hiring process. A candidate that comes in for a meeting will say anything they can to get the job. People that interview well are not always good employees for the position.

Before you bring someone in for the interview, develop an intentional question list. Do not ask open ended questions, rather specific questions that will give you the information you are looking for. Characteristics of a superior performer are those that are goal oriented, motivated, self-directing, yet team players at the same time.

What You Need To Ask A Potential Candidate

Ask a potential candidate to share with you past experiences that will line up with the job description you created. If they are unable to come up with experiences that will help them fill your requirements, then you will know if they will perform well in this position or not.

Talk to the candidate about their current job. Ask them to be honest with you about parts of the job they do not like. This will give you a good indication of their character.

Ask them to share with you times in their previous jobs in which they took initiative. A superior performer cannot help but to be creative in the jobs that they work. They will see the needs around them and rise to the task.

Superior performers take initiative right off the bat. Ask the candidate what questions they have for you as a potential employer. If they ask knowledgeable questions about your business, then you know they have spent time learning about your company. That is a sign of initiative.

As a final step, make sure they take an online talent assessment to reveal their temperament, motivations and personal talents.  More info


 

If you have any questions about this article, or how we can help you with selecting superior performers, contact us today!

 

~ Written by our associate Gary Sorrell, Sorrell Associates, LLC. All rights reserved worldwide.

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