 | Gregory P. Smith
Lead Navigator
President
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Need a speaker, trainer or facilitator for an upcoming meeting or conference? If you want to ensure your next meeting is a huge success, consider Greg Smith! |
Fired Up! is a leadership book full of tips and strategies on how to manage, lead and motivate people at work. Unleash your employees' potential today! Purchase : $19.95 |
Feelings: Customer Service Training for Professionals is a fun, stimulating and entertaining program to develop your employees. Participants will learn and retain many new skills that benefit them both personally and professionally. Feelings builds motivation and team spirit. Expect an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs. Feelings is designed specifically for your front-line personnel. Click here to learn more and watch a video clip on this program. |
(Live Webseminar) Our DISC training programs and assessments help you identify individual personality styles so you can hire the right people, reduce conflict, improve communication and unleash team performance. (Classes are conducted in four, 90-minute sessions) Dates: March 11, 13, 18 Time: 3:00-4:30 E.T. Cost: $1195 per person Register now! Your registration includes over $900 in DISC training materials! Call or email us for more information. 800-821-2487 or 770-860-9464 |
|  | | | PERSONAL MESSAGE FROM THE CAPTAIN OF THE SHIP I am happy to say I am writing the Navigator from the comfort of my home office this week. After half a dozen trips since the start of the year, I'm ready to give my suitcase a vacation! I want to tell you about an excellent resource from a long-time friend and colleague of mine. Ed Oakley is a respected author and business consultant. Ed and I go back many years and have worked with many of the same clients. He is publishing a new Ipad magazine and is offering a free six-month subscription. I highly recommend his products. For ipads, click here: http://budurl.com/ipad211 For other tablets or operating systems, click here: http://budurl.com/magazine211 We at Chart Your Course International love partnering with businesses to create strategies to accelerate performance in their workplace. Visit our website or call us today at (770) 860-9464 or (800) 821-2487. Helping you Chart Your Course!  Gregory P. Smith President and Lead Navigator     
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| Nine Rules for Employee Engagement
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| Employee engagement is defined as the emotional commitment an employee has for a job or organization, which then drives their performance. Countless studies have proven that an engaged workforce contributes significantly to a business' success. Results range from happier customers, to higher profits and stock prices, to lower health care costs. Moreover, experts say employee engagement is doubly important in times of economic recession, uncertainty or boom, because this is when the human element differentiates those who fail, survive or thrive. One way to drive engagement is to consider what employees want out of their employer or job, and how to fulfill those desires. According to "Generations at Work," a survey by think tank Future Workplace, employees list these top nine characteristics as the most important to their job satisfaction. These characteristics were stable across demographics of gender, age and ethnicity. - Company Values. Companies with strong values typically draw employees who share those values, creating a dynamic of loyalty and shared commitment to the business' brand and mission. Be sure to promote your business' values externally and internally, so both current and prospective employees know where you stand.
- Skill Set Development. This characteristic is particularly true for younger workers, but all workers desire to stay up to date on emerging skill sets. This desire has increased in recent years, due to the rapid pace that technology is changing the way businesses work and the skill sets they require.
- Flexible Benefits and Rewards. Employees are looking for more than just a paycheck, and appreciate the ability to choose their benefits, forms of recognition or rewards. One employee might prefer health benefits that extend to a discount on their gym membership or alternative medical treatments. Another might be interested in working at a different location, or furthering their education. Be flexible and creative; let employees choose what benefits and rewards they prefer.
- Company Brand. Every year hundreds of companies spend countless hours doing paperwork, surveys, polls and other drudgery in order to apply for Fortune's prestigious "Best Places to Work" list. Many large corporations have whole teams committed to gathering data and submitting their application. Why? Brands matter and being known as one of the best places to work is a sure way to lure talent.
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| Industry Facts and Figures |
Businesses are increasingly leveraging social media for talent management practices. According to a recent report from SilkRoad, a provider of cloud-based human resources software, employers reported using social media for recruiting and hiring, as well as learning and development. Meanwhile, employees reported using social media to connect with co-workers and customers. |
| |  Like the Navigator? Pass it on to your friends! The Navigator Newsletter is received by over 35,000 subscribers in 49 countries, in addition to other websites and magazines. Reproduction for publication is encouraged, with the following attribution: "Chart Your Course International, by Gregory P. Smith, Copyright 2013." Sign up and receive free articles, tips and newsletters at our website or call us at (770) 860-9464 or (800) 821-2487. |
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