| | | |  | Greg Smith
Lead Navigator
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PERSONAL MESSAGE FROM THE CAPTAIN OF THE SHIP  I speak about the power of a motivated team that understands their mission. This past week was incredible as I saw those dynamics -team work, leadership, creative problem-solving - play out in a spirit of service for people in need. I spent a week in a small village in Nicaragua building homes for poor families and walked away with much more than I gave. If you would like to check out some pictures, click here. Thanks to those who contributed to this effort. So back to work! In these changing economic times, details matter and we are eager to help you inspire, motivate, drive, retain and unify your workforce or management. Contact us today about upcoming events, training, tools or resources. Visit our website or call us at (770) 860-9464 or (800) 821-2487. Helping you Chart Your Course! 
Gregory P. Smith President and Lead Navigator 
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| Employee Turnover - The Hidden Cost
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| There are many tasks involved in running a successful business. You have to understand your customer so you can provide a product people want. You have to watch your competitors and seek to always adapt to changes in the market, and innovate for solutions. A successful business is always looking for ways to cut costs and increase revenues, so they can grow their profits. However, have you considered an often untapped source of new productivity and savings: Employee Retention. Retaining your employees and reducing turnover is a crucial part of running a successful business. Employee retention is important because employee turnover costs time, money and productivity. According to The Society for Human Resource Management, only 33 percent of businesses track employee turnover, which means 67 percent of businesses are missing out on a huge source of savings and growth. The cost to replace new staff can be as high as 60 percent of an employee's annual salary, SHRM reports. Furthermore, if you factor in the loss of productivity and the cost of training new hires, that number jumps to as high as 200 percent of an employee's annual salary. According to the U.S. Department of Labor's Job Openings and Labor Turnover Report, the number of job openings (around 3.6 million nationwide) has risen from 1.8 percent in October 2009 to 3.1 percent this September. With more jobs available, businesses are at greater risk of losing their best staff to competitors. The highest turnover rates were in construction and hospitality. The lowest turnover rates were in government, manufacturing and education. Additionally, companies with high turnover of skilled employees, such as health care workers and hi-tech positions, may have to wait some time to fill that vacant spot. "Organizations that do not develop strategies for addressing employee turnover may find themselves with pervasive skill shortages to fill the positions in the future," said SHRM in the Executive Report for its 2011 Human Capital Benchmarking Study. So what's the good news? Implementing a plan to retain your employees is a sure way to make your business more profitable and competitive. Understanding why your employees leave, and what benefits and policies could make them stay - is the first step to turnover turnaround. For each relationship fostered and employee retained, a company can save its business real money and avoid disrupted client relationships, delayed customer deliverables and the inevitable lag in overall productivity. Let us know if we can help you design an employee retention strategy for your organization. Email us. For additional articles and resources click here! |
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| Employee Selection and Development Assessments
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 Hiring and promoting the right people into the right jobs is the first step in accelerating organizational performance. Our talent management solutions and employee and management assessments allow you to hire, develop, promote and retain top performing people. We provide a portfolio of personality assessments, job matching, 360 leadership assessments, DISC training workshops and certification programs. More information |
| 2012 Productivity Metrics by Industry by SHRM
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| Industry | Average Annual Turnover | Revenue Lost Per Employee | Cost Per-New Hire | | Services, accommodations, food and beverage | 35% | $183,173 | $1,062 | | Arts, entertainment and recreation | 27% | $188,817 | $1,394 | | Retail, wholesale | 22% | $523, 529 | $2,549 | | All industries | 15% | $339,785 | $3,196 | | High-tech | 11% | $207,763 | $3,357 | | Government | 9% | $204,594 | $2,293 | | Association-profession/trade | 8% | $294,582 | $5,582 |
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| Upcoming Training Opportunities |
 DISC Certification Training Program (Live Webseminar) Individual personality styles have a direct impact on our interpersonal relationships at home and at the workplace. People differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our DISC training programs and assessments help you identify these variances, hire the right people, reduce conflict, improve communication and unleash team performance. Classes are conducted in four, 90-minute sessions. Upcoming class dates: December 3, 5, 10 3:00-4:30 ET January 14, 16, 24 3:00-4:30 ET Fourth session is a one-on-one session scheduled with each student.
1-800-821-2487 or 770-860-9464 |
 Here Today, Here Tomorrow: Transforming Your Workforce to High Turnover to High Retention "Here Today, Here Tomorrow" provides dozens of case studies and hundreds of tips and ideas from a wide range of industries and businesses. This information will help you reduce employee turnover costs, improve employee retention and reduce employee turnover.
Special sale: $19.95 |
 Online Leadership Development Courses
Our leadership and management training courses will help you advance your career by learning the critical skills needed to become an excellent manager or supervisor - retaining your best people, motivating, delegating, resolving conflict, coaching, counseling and more.
We invite you to take a few minutes to experience our free demo today. |
 Service First Video Library The Service First Customer Service Video Library is a powerful video-based training system founded on group interaction and designed to train the entire workforce on the art of exceptional customer service. The Service First Video Library helps employees become the best they can be! Service First Video Library-12 DVD's and Free Bonuses $1695 FREE SHIPPING More information |
If you find our information interesting, please send it to your friends! The Navigator Newsletter is received by over 35,000 subscribers in 49 countries, in addition to other websites and magazines. Copyright 2012 by Chart Your Course International--reproduction for publication is encouraged, with the following attribution: "Chart Your Course International, by Gregory P. Smith, Copyright 2012." Sign up and receive free articles, tips and newsletters at our website or call us at (770) 860-9464 or (800) 821-2487. 
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