 | Hi motobltr, 
Happy Labor Day! Summer is coming to a close and we are looking forward to the fall in North Carolina.
Please enjoy this month's Navigator Newsletter.
Gregory P. Smith President & Lead Navigator Chart Your Course International Inc. |
| Six Things Great Leaders Do Differently |
 Great leaders are hard to come by. Strong leadership seems to be lacking when it comes to business. A true leader is noteworthy and one to be watched and observed in action. Businesses, committees, campaigns and plans often fail due to lack of leadership. How can we ensure that a great leader is in place? We need someone who will lead in a way that they dare to be different. What are the characteristics of a great leader and what do they do differently? Great leaders do the following: 1. Lead by example Great leaders do what they require of those around them. They lead by example and act as they expect others to, as well. Great leaders are always on time. They follow set policies. Further, a great leader will inspect what they expect. Setting an example is essential in order to make a difference and lead a team. 2. Always honest Great leaders are honest in all their business dealings. They are trustworthy. A strong leader knows that honesty is the best policy. Those they lead can count on them and believe their message completely. 3. Stay Positive Great leaders have positive attitudes. The workplace runs more smoothly if there is an air of positivity. The "Negative Nelly" has no place in the heart of a great leader. Even when the day is tough, a strong leader will be positive, pleasant and solution oriented. 4. Act Protective Great leaders protect those they lead. The best leader will take the "hit" or criticism for a team member. They build up the people that follow behind them. Leaders protect their team which helps them to earn the respect that is necessary for their leadership role. 5. Remain Confident Great leaders exude confidence. No one wants to follow the lead of an insecure, uncertain, squirrely leader. One must be confident in their words, actions, solutions and expertise in order to lead well. Confident leaders provide a sense of security to those around them. 6. Set a Plan Great leaders set a plan in place. They provide clear expectations for the goals of their team. In business we never plan to fail but we often fail to plan. Great leaders don't let that happen. Anyone can be nominated to lead. However, it takes a great leader that will handle himself and his team strategically to truly make a difference. Great leaders lead by example, speak truth, remain positive, protect and confidently set a plan in place.t
~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC. Copyright protected. All rights reserved. |
 NEW TRAINING PROGRAM HEALTHCARE WITH FEELINGS: CREATING THE ULTIMATE PATIENT EXPERIENCE  Healthcare with Feelings is our newest customer service training program for hospitals, clinics, labs, admin and healthcare workers in general. Healthcare with Feelings will help new and experienced staff members deliver a powerful impact on employee performance and the quality of care your organization provides. Providing quality customer service is more important than ever before. Our healthcare customer service training programs are specifically designed for hospitals, physician offices, clinics and medical practices in the healthcare industry. Healthcare with Feelings is about adapting to change by providing the best patient care possible. More information |
| Challenges Of Hiring And Training The Right Personnel There is not a business out there that doesn't have some amount of trouble with hiring the right staff. This is a common problem for any and all industries. Even if there are a fair number of skilled  individuals in your industry, this does not mean all are a good fit for your business. What is Most Important When It Comes to Hiring Someone? Many companies are getting away from hiring simply on the basis of skills and knowledge. In fact, a lot of businesses have chosen to hire based solely on these types of criteria: - Chemistry with the existing team
- Moldable and trainable
- The right attitude
- Passionate about the company
Many CEO's and managers have decided that if they get the right type of person in, they can train them to do the job. There are a lot of advantages to training your staff from the ground up. Spend Time Consciously Developing People Regardless of the criteria you use to hire on a new employee, you must spend a fair amount of time investing in them. If you want team members that will stay loyal and be productive, then you need to focus on these areas: - Hire the right candidates
- Measure soft skills
- Implement proper training
- Give incentives for growth
- Offer benefits
Even if you hire the best candidates, you must groom them for the job. It is essential that you develop programs that help your staff to understand what is expected from them. Work Toward Better Employee Buy In One of the best ways to get staff to stay on with you for a long period of time is to have a great employee buy in. Here are the areas you need to focus on for better buy in: - Define a clear vision for the company
- Educate team members about the vision
- Empower staff to make necessary decisions to improve customer service
- Develop a feedback loop
- Train & develop based on individual needs
Hiring and training employees is very important to the growth and success of your business. This is an area where you need to take the time necessary to help them. Everyone needs to be on-board with the programs and procedures set up for handling staff.t ~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC. Copyright protected. All rights reserved
|
Master DISC Training Program (2 Days) July 26-27 (Atlanta) | September 27-28 (Atlanta) | November 8-9 (Atlanta)
DISC Certification Training Webinar Choose the month you would like to attend: September 12, 14, 19, 21 | October 3, 10, 24, 31 | November 2, 7, 14, 21
3:00-4:30 ET
Contact us about discounts for Military/Veterans Government & Education DISC Alumni Call or email us for more information. 800-821-2487800-821-2487 FREE or |
| Are Video Interviews The New Norm? |
 The interview process is extremely important as you look for top candidates. Technology continues to change the techniques we use to hire. These days, companies should consider video interviews which are becoming more and more prevalent in the business world. YouTube, Facebook and Skype are just a few examples of ways to hold a video interview with a potential candidate. Why conduct an interview by phone when you could see the person by video? This would allow you to put a face with the voice and even see their habits and mannerisms. There are many reasons to jump on board with the video interview revolution that has become so dominant recently. The benefits abound for all parties involved such as the candidates, hiring managers and recruiters. The benefits of video interviewing includes: 1. More quality interviews - Video enables the candidate and hiring manager to have a more quality interview with better discussion. When you are able to have a "face to face" meeting, then you are able to see expression and body language. In other words, you are able to see a more accurate picture of each other which means better quality and time well spent. 2. Easy interview process - These days, people use tablets and smart phones more quickly than computers. Video interviews can be done on any device and from any location. Video is flexible, simple and easy to do for even the least techy person because most everyone has a smart phone. 3. Less time consuming - Video conferencing for interviews takes less time. When you jump on a call and use video, then you'll be "killing two birds with one stone." You are able to see the person and hear their voice but from a distance. You will save time and be able to discern more because you can both audibly and visually screen them all at the same time. 4. Video offers a competitive edge - While video interviewing has become more popular, it is still more cutting edge for companies to offer. Why not be the most innovative, flexible and fresh company hiring new candidates? Suggest a video interview and you'll see an influx of interest from job seekers in your position and company. Video interviewing is here to stay and it's on the rise. Consider implementing this type of recruitment into your hiring package to test the excellent results for yourself. t ~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC. Copyright protected. All rights reserved. |
  Award Winning E-Learning Courses Advance your career by learning the critical skills needed to become an excellent manager. Course completion certificates included. Individual or organization wide learning.
We are excited and honored to announce our new online courses won the 2016 award for "Best Mobile Learning" from the International E-Learning Association (IELA). It was a fantastic recognition of something we've always known internally -- our courses are the best in the world! |
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