Rabu, 01 Juni 2016

Upcoming Webinar

Website       Speaking        Assessments       Free Resources       Store      Contact 
Hi motobltr, 

Is customer service important to your business? Make sure you join me on June 7 for a special webinar, "Fast, Focused & Friendly: The Essentials of Great Customer Service."

Check out our new website dedicated to online assessments and surveys.

Charting your course,
Signature 1  
Gregory P. Smith
President & Lead Navigator
Chart Your Course International Inc.

Like us on FacebookFollow us on Twitter 
UPCOMING WEBINAR

Fast, Focused & Friendly: The Essentials of Great Customer Service

Learn to create a powerful brand of exceptional customer service that permeates and drives the actions of the entire organization. This program will help you create a five-step service quality process that develops the right attitudes, behaviors and emotionally connects with your customers. Discover how to hire, manage and reward your employees so they act quickly, take responsibility and deliver a high level of service. Learn how to train your employees to become your ambassadors that will keep your customers pleased and coming back. Whether you are a hardware store, hotel or a healthcare facility, this session provides dozens of tips and strategies.

Date and Time
Tue, Jun 7, 2016 1:30 PM - 2:30 PM EDT
No charge for this webinar
 
ADVANCE YOUR CAREER!
Online E-Learning Courses

Advance your career by learning the critical skills needed to become an excellent manager. Course completion certificates included. Individual or organization wide learning.

Healthcare/Customer Service/General management versions available.

BROWSE OUR ONLINE CATALOG
Involve Everyone During Group Interviews
Many companies are turning to group interviews for a number of reasons. These have plenty of great benefits for the company, but must be lead properly to be effective. Just like in any group, there are going to be those that dominate and others that sit back.
While this type of interview will give you a good idea of how people interact with others in groups, you still need to handle it properly to be effective. Be sure that you get everyone involved in the interview and discussions.
Choose a Good Location for the Group Interview
Decide what type of interview you plan to conduct, whether informal or formal and select your place based off of that. A circle of chairs would be appropriate for a casual setting. For a more formal meeting, a larger room with rows of desks would be best.
Help the Group Warm Up to One Another
As a good leader, you need to be able to bring people that do not know one another to a place of comfort very quickly. Breaking the ice is important in any group setting. In order to have an effective group setting, everyone needs the ability to answer questions comfortably. During this time, it is also important to introduce the interviewers. You want your interviewees to be comfortable with each interviewer as well as with one another.
Be the Facilitator of the Group
Consider yourself as the leader or facilitator of the group. If you have one person that is taking up the group's valuable time and not allowing others to speak, you need to redirect the discussions to include everyone. If you do not establish yourself as the leader of the group, someone else will take charge. That is the natural tendency for some individuals.
Give Each Interviewee the Chance to Ask Questions
Quiet the room for a time of questions and answers. Each person that is interviewed needs a chance to ask the questions on their mind. As the interviewers, you should take turns answering the questions. When you show group participation from the panel of interviewers, it will encourage group participation from the interviewees.
Group interviews can really give you a sense of how your candidates will work with others. Facilitating the interviews well is the key to how effective they will be in your organization. t
Need help with your hiring and interviewing process? Contact us today!
~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC. Copyright protected. All rights reserved

UPCOMING ACCREDITATION DATES

Master DISC Training Program (2 Days)
NOW IN NEW YORK CITY
July 6-7 (Durham) |July 26-27 (Atlanta) | August 18-19 (New York) September 13-14 (Atlanta)


DISC Certification Training Webinar
Choose the month you would like to attend
June 20, 22, 27, 29 | July 11, 13, 18, 20 | August 8, 10, 15, 17
3:00-4:30 ET
 More information 

Emotional Quotient Training & Certification
More information

Personal Motivation  and Engagement Certification Training
  
Self-Study DISC Training Program
Contact us about discounts for Military/Veterans
Government & Education
DISC Alumni
Call or email us for more information.
800-821-2487800-821-2487 FREE or
770-860-9464770-860-9464 
64 Icebreakers and Team Building Exercises Book 

Energize your meetings and training programs with our incredible collection of 85 team building exercises and icebreakers.

$14.95
More info
Like us on Facebook  Follow us on Twitter  View our profile on LinkedIn  Visit our blog  Find us on Google+  View our videos on YouTube
Copyright © 2016. All Rights Reserved.
Chart Your Course International, 129 Bennett Mountain Trace, Chapel Hill, NC 27516
Sent by info@chartcourse.com in collaboration with
Constant Contact