Cutting Costs- Curtailing Services- Can Produce Crappy Customer Service

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Subscribe | Store | Article Archive | Resource Center | Website | Contact Gregory P. Smith Lead Navigator President In This Issue Feature Article DISC Training Upcoming Events Catch Greg at the Atlanta Society for Human Resource Management's 2013 HR Conference. Held at the Cobb Galleria Centre, the event draws HR professionals locally and regionally to discuss best practices. Greg will speak April 30, at 3 p.m. For more information go to www.shrmatlanta.org or call us at 800-821-2487 or 770-860-9464. Resources 401 Proven Ways to Retain Your Best Employees offers endless ideas on how to develop and retain your workforce. Avoid the high cost of turnover by implementing  these strategies today! Purchase : $19.95 Feelings: Customer Service Training for Professionals is a fun, stimulating and entertaining program to develop your employees. Participants will learn and retain many new skills that benefit them both personally and professionally. Feelings builds motivation and team spirit.         Expect an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs. Feelings is designed specifically for your front-line personnel. Click here to learn more and watch a video clip on this program.  DISC Training (Live Webseminar)    Our DISC training programs  and assessments help you identify individual personality styles so you can hire the right people, reduce conflict, improve communication and unleash team performance.   (Classes are conducted in four, 90-minute sessions)    Dates: March 11, 13, 18, 20  April 8, 10, 15, 17  Time:  3:00-4:30 E.T. Cost: $1295 per person Register now!    Your registration includes over $900 in DISC training materials!     Call or email us  for more information. 800-821-2487 or 770-860-9464 PERSONAL MESSAGE FROM THE CAPTAIN OF THE SHIP                                               I hope this Navigator finds everyone well. One easy way to retain employees is to affirm their value to the company. My mother-in-law owns and manages a large florist/greenhouse business in Lawrenceville, GA. Every Mother's Day my wife Cathy helps her take orders, arrange and deliver flowers. I volunteered one day and I was exhausted at the end of the day. You can only imagine how busy it is at a florist on Mother's Day!     Gloria is a successful business woman and she is still working full-time. She puts most people her age to shame. If you ask Gloria why she's still working, she might talk about bills or her customers. But what I really think keeps her going is the sense of purpose she gains from her work. In Gloria's case, it's contributed to her longevity and good health - feeling useful, knowledgeable and needed. If you want a happy workforce, remember each employee's human need to feel valuable. Consider how you can give your employees a sense of purpose and let them know they are appreciated.   Helping you Chart Your Course!     Gregory P. Smith President and Lead Navigator       Cutting Costs - Curtailing Services -   Can Produce Crappy Customer Service     In uncertain economic times, it's common for businesses to focus their time and energies on ways to cut costs. However, many of the decisions to cut back have generated unintended, and in some cases, disastrous consequences.     Some of these knee-jerk reactions can have a negative impact on a business' performance and growth. We are seeing increased rates of employee turnover, because people have learned the only way to make more money is to quit and find a job somewhere else. When a business shortchanges their labor or quality - its products, services, or level of customer service can suffer.     To weather economic storms, businesses must continue to invest in their leaders and employees - and hire, train and retain the best people with greatness in mind. This means planning for training and setting realistic goals so employees can do their jobs and produce the best results for the company. If businesses take the time to invest in their employees and allow them to build relationships with their customers, they will see the rewards in greater profitability, customer loyalty and employee engagement.     Here are five principles to keep you on track: Hire the right people. According to a survey conducted by Harris Interactive for Careerbuilder.com in September 2012, 40 percent of companies said they lost upwards of $25,000 per bad hire in 2011, and a quarter estimated the cost was more than $50,000. Meanwhile, 69 percent of businesses surveyed said their business had been negatively impacted from a bad hire. Hiring the right people saves businesses time and money. Businesses succeed when they take the time to screen, research and place new hires. Equip your staff. Regardless of their position in the company, new and current employees need training. Managers need leadership training that equips them to succeed. A third of new managers fail in the first 18 months, and the reason is often lack of training, direction or mentoring. Frontline employees need training. Their personal and professional skills are key to making connections, and establishing loyal customers that will come back and refer their friends. To finish reading this article click here!  Industry Facts and Figures  People tend to hire new employees based on cultural and social similarities, according to a December 2012 study from Northwestern University entitled "Hiring as Cultural Matching: The Case of Elite Professional Service Firms." The study showed that hiring managers were more likely to pick applicants who shared the same hobbies or background as themselves. As a result, HR could be missing out on more qualified applicants. "Employers really want someone they can bond with, who they will feel good around," says Lauren A. Rivera, an assistant professor of management and organizational sociology at Northwestern University. "As a result, employers don't necessarily hire the most skilled candidates." Stay Connected!          Like the Navigator? Pass it on to your friends! The Navigator Newsletter is received by over 35,000 subscribers in 49 countries, in addition to other websites and magazines. Reproduction for publication is encouraged, with the following attribution: "Chart Your Course International, by Gregory P. Smith, Copyright 2013." Sign up and receive free articles, tips and newsletters at our website or call us at (770) 860-9464 or (800) 821-2487.   Copyright © 2013. All Rights Reserved.

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Styling Blogs With Wordpress Themes

With the coming of blogs, there has been a severe demand for custom styling, and since there are more bloggers and blogs than themes that the blog sites can provide, the need and demand for custom blog themes and templates have grown much these days. The main reason for the use of blogs and themes is that beautiful visual effects can be created with fairly less or no knowledge about websites and its designing and anyone with enough knowledge to operate a computer and internet is capable of doing it. Moreover, it lets the users to customize its options and display with user friendly menus and options.

The main reason for Wordpress as a choice of blog host is that it has a very user friendly interface even though it provides a lot of customization options for the blogs and secondly the Wordpress blogs are very fast even in low bandwidth internet connections which makes them visually brilliant even on a low speed connection and thus is more preferred by most blogge rs. In addition to speed, Wordpress also provides very nice domain options for paid customers which make it the most used blog host in the web.

Due to Wordpress being favorites, there are over a million Wordpress themes available in the web which are created by professional webmasters and most of them are available for free to the bloggers for every types of blogs namely business blogs, personal blogs, journals etc. The themes are created with the help of different web designing languages like HTML JavaScript, CSS and PHP in essential and every year more and more theme developers are hired as there are renewed demands for Wordpress themes.

The best way to search the most suitable themes for your Wordpress blogs is to conduct a search in the usual search engines and the results bring up different websites of web developers and template designers offering their designs and blog templates to the user. These templates and themes are available in xml documen t format which can be viewed in xml viewer and they can be uploaded into the Wordpress blog. Sometimes, if the user is capable enough, he can tweak those themes for some minor customization of his own and make it look more attractive and different from people using the same theme in their blogs.
The Wordpress blogs are in demand in today's web market and thus the Wordpress themes are in numbers day by day.

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